Field Support Agent
aug 2024–aug 2025BSH Home Appliances AB
Central point of contact between technicians and customers, planned and coordinated service cases, strengthened customer satisfaction through clear communication and structured processes.
Andreas Hedman
Sales & Customer Service Leader
Experienced leader in sales and customer service with more than ten years of management experience in retail, department stores and service operations. Used to taking full responsibility for operations, staff, budget and results. Develops teams through present, steady leadership and combines business sense with a responsive, professional approach. Builds structure and long-term customer relationships that drive both satisfaction and sales.
25 years of experienceMore than 10 years in management roles
Leadership & Core Competencies
- Leadership and team development
- Sales responsibility and performance management
- Operations and staff planning
- Customer service and relationship building
- Change management and building structure
- Communication, written and verbal
Experience
Outlet Store Manager
feb 2022–jun 2024BSH Home Appliances AB
Full responsibility for store operations, sales and results, developed online channels as a new sales route, led daily work with a focus on professional customer service and profitability.
Store Manager
feb 2011–dec 2012NetOnNet AB
Led daily operations and staff, goal-driven work and continuous improvement.
Station Manager
2000–2006Shell Detaljist AB
Responsible for operations, staffing, sales, safety routines and quality standards.
Taxi and Limousine Driver
Taxi Eliten SverigeCorporate-class service and reliable customer experiences.2014–2022
Languages & Other
Språk
- Swedish — native language
- English — very good skills
Övrigt
- Microsoft Office
- SAP — basic knowledge
- Driving licence B
Ready for the Next Leadership Role
Open to operational leadership roles in retail, sales and customer service.
Contact Me